Case Study 1: The National Bank of Kuwait (pages 68-69)

7:15 PM Novanne 0 Comments

CASE QUESTIONS


 Q1: How has NBK benefitted from the implementation of SHOROUQ?

Q2: The advantages and disadvantages of implementing the SHOROUQ system at NBK?
 
Q3: How do you think NBK’s business would have developed if it had not integrated SHOROUQ?
CASE ANSWERS


Q1:

The development of the new ERP(Enterprise resource planning) SHOUROUQ("sunrise" in Arabic) system in NBK, the company has been changed essentially. The new system was originally developed according to the group’s mission to establish a leadership position across the region. This is why an IT transformation project including a full revamp of the care system and associated decision support tools with more focus towards customer focus. SHOUROUQ can be updated easily and additional server capacity can be added without a great deal of maintenance. The system system was designed to integrate data from legacy systems (a legacy system is an old method, technology, computer system.) for data mining purposes. SHOUROUQ is more flexible and dynamic when dealing with different types of information and more products. Because of this new system, NBK was able to expand its market locally. This new system also helped the company to expand its business worldwide.

Q2:

    Advantages:


  • The old system has different information systems for every department. However, new system makes all departments close to each other and flow of information is easier.
  • The new system able to overcome many of the shortcomings of the old system, particularly the costs of maintenance.
  • The new system can easily upgrade, additional server capacity can be add without a great deal of maintenance.
  • This system ensures that data quality and high availability could be maintained.
  • This system enables effective business operations, decision-making and reporting.
  • Identifying the most profitable customer as well as potential customers more effectively.
  • Successfully meet the organization’s overall needs.
  • Efficient resource management and customer service.

  Disadvantages:


  • This system was costly to develop and establish.
  • To make this system come to reality or achieve the objectives, The National Bank of Kuwait invested too much time and money.

Q3:

If NBK had not integrated SHOROUQ,
 - It will unable to expand its market share, locally or globally.
 - It will unable to target their current and potential customer efficiently.

 - Slow speed of information flow between organization, employees and customers.
 - Management decisions to counteract market changes were slow and costly.
 - Maintenance cost of the data is high.

Moreover, NBK may choose to use others IT strategy, such as:
Core system changes, the building of an SOA-driven integration platform and the delivery of a BI system as part of a fluid information architecture.
A new Operational Data Store (ODS) is effectively a data warehouse that would consolidate data from across the enterprise and provide NBK with the ability to drive all of its enterprise BI and information requirements, and support all decisions out of one place.
SAP Business Objects software was also chosen to cover operational reporting as the vendor’s distribution and access were felt to be in line with the needs of the bank.


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